Space Copilot privacy policy

Information we collect

When you connect an AI app, you sign in with your Space Auto work email and a one-time code sent by email. You select an eligible dealership if your account has access to more than one. The connection is associated with your account and that dealership.

We receive the questions, requests, and context your AI app sends to Space Copilot. The connector does not independently access your other chats or memory in that app. Information from those sources is received only if the app includes it in a request.

To respond, Copilot uses information available through your authorized dealership connection. Depending on the request, this includes customer names and contact details, deals and financing details, appointments, tasks, inventory, and customer conversations, including text messages, emails, and call transcripts. Copilot also processes files you provide through supported upload features.

How we use and store information

We use this information to authenticate your connection, answer your questions, carry out requested dealership work, keep conversation history, and operate and troubleshoot the service. Requests, answers, and related tool activity are saved as Copilot conversations associated with your Space Auto account and dealership.

Customer-record changes and customer or dealer messages require approval of the specific action. Some supporting operations, including reports, exports, saving market research, and creating disabled audience automations, do not require a separate approval. Disabled automations do not run until enabled and triggered in the CRM.

Space Auto uses AWS infrastructure to operate Copilot and store conversation records. Third-party AI services also process information as described below; AWS hosting does not mean all processing by those providers occurs in the United States.

Review required: confirm the deployed AWS storage region before stating that Space Auto's stored Copilot data is located in the United States.

AI apps and service providers

AI model and hosting providers process requests, relevant conversation and CRM context, and tool results to generate responses. Depending on the selected model and routing, these include Anthropic, OpenAI, and Google, directly or through services such as Amazon Bedrock, Google Vertex AI, and OpenRouter. OpenRouter can route requests to additional model-hosting providers.

When a request calls for public information, Copilot can use provider-native web search or Brave Search. Search providers receive queries and, where applicable, dealership location information. AI-generated queries may include information from the conversation or CRM context; the connector does not guarantee that every query excludes customer information.

Copilot returns answers to the AI app you use. Those answers can include dealership or customer information and become part of your conversation in that app. The app's own terms, privacy policy, account settings, and retention rules apply to its copy.

Review required: state whether Space Auto and each configured provider may use this information to train or improve models. Confirm the actual commercial agreements, billing status, routing, and privacy settings; do not substitute a blanket no-training promise.

Retention, deletion, and disconnecting

Review required: insert the confirmed conversation-retention period or criteria, deletion process and timing, and treatment of uploads, logs, backups, and provider-held copies. Connection expiration is not conversation deletion.

You or your dealership can request access, correction, or deletion by emailing support@space.auto. Include the work email and dealership associated with the request. Do not send passwords, one-time codes, or customer financial documents with your initial inquiry.

Connector authorizations expire after 30 days without renewal and no later than 90 days after authorization. Your AI app can renew the connection while you use it. You can disconnect the connector in your AI app's connection settings; contact us if you need help revoking access.

Disconnecting does not necessarily cancel work already submitted or actions already approved. It does not by itself delete Copilot history, underlying CRM records, or information already returned to your AI app. Manage or request deletion of the AI app's copy through that app as well.

Contact us

For questions about Space Copilot privacy or a deletion request, email support@space.auto.

Space Auto, Inc. · 8350 N Central Expy, Suite 400, Dallas, TX 75206.