Space Auto Product FAQs for Car Dealers
Answers to common questions for dealerships, across Space Auto Software and Services.
General
I’m a Space Auto Customer. How do I contact support?
Every dealership customer is assigned a dedicated Client Advocate that is available to handle any questions or support requests. You never have to waste time dialing a 1-800 number and being placed on hold.
For added convenience, our customer support team can be reached directly at https://space.auto/support/
Every dealership customer is assigned a dedicated Client Advocate that is available to handle any questions or support requests. You never have to waste time dialing a 1-800 number and being placed on hold.
For added convenience, our customer support team can be reached directly at https://space.auto/support/
How do I book a meeting to learn more about Space Auto products?
You can book a meeting with a Dealership Specialist here.
You can book a meeting with a Dealership Specialist here.
What OEMs do you work with?
- BMW
- Nissan
- KIA
- GMC
- Buick
- RAM
- Chrysler
- Jeep
- Dodge
- Volkswagen
- BMW
- Nissan
- KIA
- GMC
- Buick
- RAM
- Chrysler
- Jeep
- Dodge
- Volkswagen
Are there discounts if you buy multiple products?
Yes. If you purchase multiple products and services, we offer package discounts. Book a meeting to learn more.
Yes. If you purchase multiple products and services, we offer package discounts. Book a meeting to learn more.
How much do Space Auto products cost?
Space Auto products are competitively priced and billed monthly. Our team takes into account your dealership’s size and revenue when building a package. Book a meeting with a Dealer Specialists to learn more.
Space Auto products are competitively priced and billed monthly. Our team takes into account your dealership’s size and revenue when building a package. Book a meeting with a Dealer Specialists to learn more.
Space Auto Website
How do I add new vehicle inventory to my website?
Dealerships can upload their vehicles inventory two ways:
- Directly using the Space Auto app. The Space Auto app makes uploading and managing vehicles easier with features like our mobile VIN scanner, CHROME vehicle data enrichment, and optional premium white background color-matched stock photos.
- We will connect your existing Inventory Management Systems (IMS) to your website. Space Auto has dozens of integrations set up, including vAuto, Auto Master Systems, Units, IDMS, and many more.
Space Auto provides each client with a dedicated Launch Manager to help dealerships get their vehicle inventory onto their new website.
Dealerships can upload their vehicles inventory two ways:
- Directly using the Space Auto app. The Space Auto app makes uploading and managing vehicles easier with features like our mobile VIN scanner, CHROME vehicle data enrichment, and optional premium white background color-matched stock photos.
- We will connect your existing Inventory Management Systems (IMS) to your website. Space Auto has dozens of integrations set up, including vAuto, Auto Master Systems, Units, IDMS, and many more.
Space Auto provides each client with a dedicated Launch Manager to help dealerships get their vehicle inventory onto their new website.
How long does it take to publish my new website?
Our website team is typically able to launch a new website within 45 calendar days from the time of the initial kick-off call.
Our website team is typically able to launch a new website within 45 calendar days from the time of the initial kick-off call.
Who do I contact while my website is being built?
A dedicated launch manager will be assigned to your site. They will be your point of contact during the entire onboarding process to answer any suggestions or questions you may have during the process.
A dedicated launch manager will be assigned to your site. They will be your point of contact during the entire onboarding process to answer any suggestions or questions you may have during the process.
How do I manage banner ads and specials on my website?
Customers can publish or edit their own Ad Campaigns and Specials by logging in to their Space Auto website.
Every dealership is assigned a dedicated Client Advocate that is available to handle any request, including changes to Ad Campaigns and Specials.
Customers can publish or edit their own Ad Campaigns and Specials by logging in to their Space Auto website.
Every dealership is assigned a dedicated Client Advocate that is available to handle any request, including changes to Ad Campaigns and Specials.
What is the process to migrate my old website to Space Auto?
A dedicated Launch Manager is assigned to each dealership to handle every aspect of the migration and launch process while providing updates, so dealerships can focus on running their business. Space Auto carefully preserves the most valuable content from existing websites and even establishes automatic redirects from the old website pages to the new ones.
During the kickoff process, the Launch Manager will collect all of the necessary information from the dealership. During the launch process, our team will coordinate directly with your website providers to ensure a smooth process. We pride ourselves on making sure your data is protected, and that information isn’t lost through the transition.
A dedicated Launch Manager is assigned to each dealership to handle every aspect of the migration and launch process while providing updates, so dealerships can focus on running their business. Space Auto carefully preserves the most valuable content from existing websites and even establishes automatic redirects from the old website pages to the new ones.
During the kickoff process, the Launch Manager will collect all of the necessary information from the dealership. During the launch process, our team will coordinate directly with your website providers to ensure a smooth process. We pride ourselves on making sure your data is protected, and that information isn’t lost through the transition.
Space Auto CRM
How do I upload and edit my inventory?
It’s so easy it is to upload and edit your vehicle inventory right from your phone or on the web via the Space Auto App.
The video below will walk you through the steps.
It’s so easy it is to upload and edit your vehicle inventory right from your phone or on the web via the Space Auto App.
The video below will walk you through the steps.
How do I login to the Space Auto App?
Logging into the Space Auto app is as easy.
- Download the app from the Apple, Google Play, or Microsoft Stores
- Enter your email address and you’ll receive a one-time code to gain access.
Watch this video step-by step directions on how to login and navigate the app.
Logging into the Space Auto app is as easy.
- Download the app from the Apple, Google Play, or Microsoft Stores
- Enter your email address and you’ll receive a one-time code to gain access.
Watch this video step-by step directions on how to login and navigate the app.
What are AI Responses in the CRM?
AI Responses is a feature in the Space Auto CRM that uses the data from the entire customer journey, including all your past conversations and deal points with a customer, to intelligently recommend a natural next response for you to make that aligns with your dealership’s custom goals and brand voice.
AI Responses are never sent automatically. They can always be reviewed, edited, regenerated, or completely overwritten.
Watch a video to learn more about this revolutionary feature.
AI Responses is a feature in the Space Auto CRM that uses the data from the entire customer journey, including all your past conversations and deal points with a customer, to intelligently recommend a natural next response for you to make that aligns with your dealership’s custom goals and brand voice.
AI Responses are never sent automatically. They can always be reviewed, edited, regenerated, or completely overwritten.
Watch a video to learn more about this revolutionary feature.
Does the CRM have an Inventory Management Systems (IMS)?
Our CRM is not a full IMS, but it does provide a set of features that allow dealerships to easily upload their vehicles, add photos, and edit vehicle information. The Space Auto app makes uploading and managing vehicles easier with features like our mobile VIN scanner, CHROME vehicle data enrichment, and optional premium white background color-matched stock photos.
Our CRM is not a full IMS, but it does provide a set of features that allow dealerships to easily upload their vehicles, add photos, and edit vehicle information. The Space Auto app makes uploading and managing vehicles easier with features like our mobile VIN scanner, CHROME vehicle data enrichment, and optional premium white background color-matched stock photos.
How do I access CRM reporting?
Clients can access reports in Dashboard tab by logging in to their CRM at https://crm.space.auto or by logging in to the Space Auto app.
To access reports, click on the speedometer icon to reach the “Dashboard” and select the to the marketing tab to get data on your internet leads and sales metrics.
Clients can access reports in Dashboard tab by logging in to their CRM at https://crm.space.auto or by logging in to the Space Auto app.
To access reports, click on the speedometer icon to reach the “Dashboard” and select the to the marketing tab to get data on your internet leads and sales metrics.
How do I add new vehicle inventory to my website?
Dealerships can upload their vehicles inventory two ways:
- Directly using the Space Auto app. The Space Auto app makes uploading and managing vehicles easier with features like our mobile VIN scanner, CHROME vehicle data enrichment, and optional premium white background color-matched stock photos.
- We will connect your existing Inventory Management Systems (IMS) to your website. Space Auto has dozens of integrations set up, including vAuto, Auto Master Systems, Units, IDMS, and many more.
Space Auto provides each client with a dedicated Launch Manager to help dealerships get their vehicle inventory onto their new website.
Dealerships can upload their vehicles inventory two ways:
- Directly using the Space Auto app. The Space Auto app makes uploading and managing vehicles easier with features like our mobile VIN scanner, CHROME vehicle data enrichment, and optional premium white background color-matched stock photos.
- We will connect your existing Inventory Management Systems (IMS) to your website. Space Auto has dozens of integrations set up, including vAuto, Auto Master Systems, Units, IDMS, and many more.
Space Auto provides each client with a dedicated Launch Manager to help dealerships get their vehicle inventory onto their new website.
If I move my existing CRM to Space Auto CRM do I keep my contacts, deals and sales data?
Yes. We ensure the migration of all of your important data and history into your new Space Auto CRM.
A Client Advocate will meet with your team to understand your existing CRM setup and all the data points you need. We will work with your dealership team on proper exporting and formatting. The Space Auto CRM onboarding process includes a rigorous quality control and testing phase to ensure that nothing is lost in the data migration.
Yes. We ensure the migration of all of your important data and history into your new Space Auto CRM.
A Client Advocate will meet with your team to understand your existing CRM setup and all the data points you need. We will work with your dealership team on proper exporting and formatting. The Space Auto CRM onboarding process includes a rigorous quality control and testing phase to ensure that nothing is lost in the data migration.
Is there CRM Training?
The Space App is designed to be so easy-to-use, that most CRM users will be able to pick it up and find everything they need without any training.
Additionally, your Launch Manager will provide your dealership how-to videos and any additional tutorials needed to help dealership staff learn to use the CRM.
The Space App is designed to be so easy-to-use, that most CRM users will be able to pick it up and find everything they need without any training.
Additionally, your Launch Manager will provide your dealership how-to videos and any additional tutorials needed to help dealership staff learn to use the CRM.
How many users can you have per account on the CRM?
As many as you want. There is no limit to how many users you can add.
As many as you want. There is no limit to how many users you can add.
Space Auto Digital Marketing
What do I get with my monthly digital marketing report?
In addition to a monthly strategy call with your dedicated Client Advocate, paid marketing clients will also receive a custom digital marketing report. Your report includes all of the key metrics relevant to your business goals, such as number of conversions, cost per conversion, search term performance, and so much more, to give you a clear picture of how your ads are performing. This report is accessible via a link that you can view at any time, and set your date range to any time frame you wish to see performance for that time period.
Watch a video to learn more about your monthly digital marketing report.
In addition to a monthly strategy call with your dedicated Client Advocate, paid marketing clients will also receive a custom digital marketing report. Your report includes all of the key metrics relevant to your business goals, such as number of conversions, cost per conversion, search term performance, and so much more, to give you a clear picture of how your ads are performing. This report is accessible via a link that you can view at any time, and set your date range to any time frame you wish to see performance for that time period.
Watch a video to learn more about your monthly digital marketing report.
Does Space Auto produce video ads?
Yes. We produce video ads for enterprise clients and dealerships at a day-rate. Give us a detailed description of your video and we will get back to you with next steps.
Yes. We produce video ads for enterprise clients and dealerships at a day-rate. Give us a detailed description of your video and we will get back to you with next steps.
What ad platforms and formats do my ads run on?
Space Auto currently manages ads through both Google Ads and the Meta Network (including Facebook and Instagram). This allows your ads to reach consumers while they are active on the most popular social media and search platforms. We utilize custom creative, catalog, and text-based ads in order to optimize ad presentation on each platform.
Space Auto currently manages ads through both Google Ads and the Meta Network (including Facebook and Instagram). This allows your ads to reach consumers while they are active on the most popular social media and search platforms. We utilize custom creative, catalog, and text-based ads in order to optimize ad presentation on each platform.
Does Space Auto produce all my ad creative?
Yes! Through our Creative Service, Paid Marketing Clients will receive a custom creative every month. This frequency allows your ads Theme and Offer to remain timely throughout the year. Additional options for custom banners are also possible through our Creative Service.
Yes! Through our Creative Service, Paid Marketing Clients will receive a custom creative every month. This frequency allows your ads Theme and Offer to remain timely throughout the year. Additional options for custom banners are also possible through our Creative Service.
How often do I meet with my account rep for Marketing Services?
For Digital Marketing and SEO Clients, online strategy meetings are held (with both your Account Rep and Pro-Marketer) on a monthly basis to review your marketing report. Clients are welcome to schedule additional video meetings, as needed.
For Digital Marketing and SEO Clients, online strategy meetings are held (with both your Account Rep and Pro-Marketer) on a monthly basis to review your marketing report. Clients are welcome to schedule additional video meetings, as needed.
Space Auto SEO
How is Space Auto SEO different from other Agencies?
We know auto dealerships because our team came from the dealership world! Our team takes time to listen carefully and understand your needs and tailor our strategy to your goals, whether it’s to generate more test drives, more trade-ins or moving specific inventory. We provide the opportunity for your dealerships to make custom requests to the SEO plan.
We know auto dealerships because our team came from the dealership world! Our team takes time to listen carefully and understand your needs and tailor our strategy to your goals, whether it’s to generate more test drives, more trade-ins or moving specific inventory. We provide the opportunity for your dealerships to make custom requests to the SEO plan.
How do you measure results?
Our SEO team uses a combination of tools and metrics to track and analyze the performance of your website including
- Google Analytics
- Google Search Console
- Keyword Ranking Tool
- Backlink Analysis Tools
Our team will monitor metrics including search queries, click-through rates, and keyword tracking which give us insight into consumer behavior. We will review relevant data each month with you during our meeting.
Our SEO team uses a combination of tools and metrics to track and analyze the performance of your website including
- Google Analytics
- Google Search Console
- Keyword Ranking Tool
- Backlink Analysis Tools
Our team will monitor metrics including search queries, click-through rates, and keyword tracking which give us insight into consumer behavior. We will review relevant data each month with you during our meeting.
What kind of content does Space Auto create?
We develop customized content including:
- New website landing pages
- Google My Business Optimization
- 80+ business listings including Yelp, Facebook, Waze and more.
- Regular content updates that keep up to date with SEO trends
- Image tags, meta tags, title tags, and more on your website
- Copy that targets high-ranking keywords, without keyword stuffing.
We also work with your dealership marketers, web developers and creative teams to ensure SEO best practices are applied to your website and any other online assets.
We develop customized content including:
- New website landing pages
- Google My Business Optimization
- 80+ business listings including Yelp, Facebook, Waze and more.
- Regular content updates that keep up to date with SEO trends
- Image tags, meta tags, title tags, and more on your website
- Copy that targets high-ranking keywords, without keyword stuffing.
We also work with your dealership marketers, web developers and creative teams to ensure SEO best practices are applied to your website and any other online assets.
How does the Space Auto SEO program work?
The first step is a kickoff meeting with your Client Advocate, to understand your dealership goals, inventory, and current SEO programs (if any).
Phase One: We implement an SEO Superboost to optimize your website’s metadata across Google My Business and high-traffic landing pages. We conduct a full analysis and review of your website performance to identify areas of improvement. We customize an SEO plan specific to your dealership website.
Phase Two: The Space Auto Team implements the updates while tracking your performance and current industry trends. These efforts make your website more relevant to search engines and will earn a higher search result ranking. Increased search visibility can lead to more traffic and customers.
Ongoing: You meet monthly with your Client Advocate to review your SEO strategy as well as website tracking and reporting with key metrics including, SERP ranking, ranking keywords, website performance, leads and conversions generated from search, and more. Each quarter we will revisit the SEO program strategy for improvement and optimization.
The first step is a kickoff meeting with your Client Advocate, to understand your dealership goals, inventory, and current SEO programs (if any).
Phase One: We implement an SEO Superboost to optimize your website’s metadata across Google My Business and high-traffic landing pages. We conduct a full analysis and review of your website performance to identify areas of improvement. We customize an SEO plan specific to your dealership website.
Phase Two: The Space Auto Team implements the updates while tracking your performance and current industry trends. These efforts make your website more relevant to search engines and will earn a higher search result ranking. Increased search visibility can lead to more traffic and customers.
Ongoing: You meet monthly with your Client Advocate to review your SEO strategy as well as website tracking and reporting with key metrics including, SERP ranking, ranking keywords, website performance, leads and conversions generated from search, and more. Each quarter we will revisit the SEO program strategy for improvement and optimization.